How To Perfect Social Listening With Joei Chan From Mention

How To Perfect Social Listening With Joei Chan From Mention Your customers use social media to talk about your industry, competitors, and brand. They provide valuable information that you can use to generate content ideas, understand why they go elsewhere, and prevent PR disasters. That’s why social listening is so important. Today, we’re talking to Joei Chan content marketing manager from Mention. She shares some examples, tips, and advice that will help you capitalize on social listening opportunities. Some of the highlights of the show include: Mention is a Web and social media listening tool for brands to track online conversations and listen to key topics and strategies for brand development. Joei leads content marketing partnerships to generate demands and leads for the sales and marketing team. Social listening is monitoring online conversations to understand what customers are saying and collect feedback about your brand and industry. Part of social listening involves understanding keywords and topics that your audience is talking about. Tracking when your company name or brand is mentioned. Also, track content marketing for keywords used in your industry. Identify keywords and topics that focus on your goals. Social listening is important for marketers to understand and care about because they need to know their target audience. Is what you have in mind when it comes to your audience, reality? Is your perception accurate? Social listening also helps you track campaign effectiveness. How far is the reach? Brand sentiment? Social listening can be used to improve campaigns and content by understanding what platforms your customers are using and what kind of content interests them. Also, utilize content directly from your customers to generate engagement. There are a lot of opportunities that you can discover by listening to what your customers are saying, and then tailor your content based on those conversations. User-Generated Content: For example, you can tie into users who like to show off your product after using it by asking them to use a specific hashtag or encourage them to generate specific types of content. It is a team effort between you and the customers. You can highlight and leverage user-generated content in various ways to promote your brand. Share entertaining and humorous content, even if it is your own expense and you need to welcome humility. Every brand messes up once in awhile. Embrace your failures and be authentic about it. Use social listening to find and build your audience. Understand your audience and give them content that interests and engages them. Listen and react to them in real-time. Competitive Analysis and Monitoring: Gather information on your competition. Your brand and products are never alone and always compared with others. What are your competitors doing that you can learn from? Inbound Marketing and Social Listening: Attract people to your brand through brand awareness and brand perception. What works in your favor? Your social media presence/reputation and positive reviews. If you liked today’s show, please subscribe on iTunes to The Actionable Content Marketing Podcast! The podcast is also available on SoundCloud,  Stitcher, and Google Play. Quotes by Joei: â€Å"I get to talk to a lot of other awesome marketersand work with a ton of different, great marketing companies and learn from them.† â€Å"Social listening is monitoring online conversations to understand what customers are saying about your brand and your industry.† â€Å"The only thing that defines your brand is what people think, what people are saying. This is why social listening is critical for marketers.† â€Å"There are a lot of opportunities that you can discover by listening closely to what your customers are saying.†